Frequently Asked Questions

We currently focus on distinctive bags designed around expressive detail and everyday use. We may introduce other categories over time; the title, images, specifications, materials, and care information on each product page describe the item you are buying.

Please check the individual product page before ordering. Materials, dimensions, included accessories, colour options, and care needs can differ by item. If a detail you need is not shown, contact us before placing the order.

Follow the care guidance on the product page and use methods suitable for the listed material. Unless the product page states otherwise, avoid prolonged moisture, strong heat, harsh cleaners, and overloading. Store the item in a cool, dry place.

Orders are normally prepared within 2–7 business days. After dispatch, estimated delivery is 10–15 business days by standard shipping or 7–10 business days by expedited shipping where that service is offered. Estimates are not guarantees and the checkout and our Shipping Policy show the current terms.

We ship worldwide to the countries and regions currently available at checkout. Available destinations and methods can change with carrier, customs, or service restrictions.

Free standard shipping is available worldwide on orders over USD $50. The destination, available service, and final shipping charge are confirmed at checkout.

Contact Support@stardivastudio.com within 15 minutes of placing the order. We will try to help, but a change or cancellation cannot be guaranteed after payment or fulfilment processing begins.

After dispatch, we send a shipping confirmation with the tracking number or link. You can also use our tracking guide.

You may request a return within 30 days after delivery, subject to the eligibility conditions in our Refund Policy. This is different from the 15-minute order-cancellation request window.

Email Support@stardivastudio.com with your order number and reason for the request. If the item is damaged, defective, or incorrect, include clear photos. Wait for return instructions before sending anything.

After an eligible return is received and approved, we issue the refund to the original payment method within 7 business days. Your payment provider may need additional time to post it.

Checkout currently uses PayPal. Funding methods that PayPal makes available can depend on your account and location; the checkout screen is the authoritative list.

Use our contact form, email Support@stardivastudio.com, or call +86 186 2001 7705.