Refund policy

Last updated: August 7, 2026

We offer a voluntary 30-day return-request window, subject to the eligibility conditions below. This policy does not limit rights that cannot be excluded under applicable consumer law.

Return window

You may request a return within 30 days after delivery. A return request is different from an order-cancellation request: for a change or cancellation before fulfilment, contact us within 15 minutes of placing the order. We cannot guarantee cancellation after processing begins.

Return eligibility

To be eligible, an item must be unused and in the same condition in which it was received, with its original tags, packaging, accessories, and proof of purchase. The item must not show wear, misuse, contamination, alteration, or customer-caused damage.

Personalized or custom-made items and gift cards are not returnable unless they are faulty or applicable law requires otherwise. Contact us if you are unsure whether an item is eligible.

How to request a return

1. Email Support@stardivastudio.com within the return window.
2. Include your order number, the item, and the reason for the request. For an incorrect, damaged, or defective item, include clear photos or video.
3. Wait for our authorization, return address, carrier guidance, and any shipping-cost instructions before sending the item.

Items sent without prior authorization, or to an address not provided in our current instructions, may not be accepted.

Return shipping

If we confirm that an item is incorrect, damaged in transit, or defective, StarDivaStudio will cover the reasonable authorized return-shipping cost or provide another appropriate remedy.

For other eligible returns, the allocation of return-shipping cost will be stated in the return authorization and will follow applicable law. A prepaid label is not automatically available in every region. If we agree to cover a return cost, we will confirm the approved carrier and reimbursement method before you ship.

Refunds

After we receive and inspect an eligible return, we will tell you whether the refund is approved. An approved refund is issued to the original payment method within 7 business days. Your payment provider may need additional time to post the credit.

Original expedited-shipping charges and costs caused by an incorrect, incomplete, refused, or unclaimed delivery are not refundable except where the return results from our error or applicable law requires otherwise.

Exchanges

The most reliable way to receive another item is to complete the authorized return and place a new order after the return is accepted. Contact us before ordering a replacement if the original item was incorrect, damaged, or defective.

UK and EEA consumers

If you are a consumer in the United Kingdom or European Economic Area, you may have a statutory right to withdraw from certain distance purchases within 14 days after delivery, subject to legal exceptions. This voluntary policy does not reduce those rights. Statutory return costs and reimbursement timing follow applicable law.

Contact

Return questions: Support@stardivastudio.com
Contact form: stardivastudio.com/pages/contact-us